First, it took away Hayes' right to receive attorney's fees, punitive damages, and a jury trial. Second, Hayes was a 95-year-old woman with questionable work or contract experience, so it may be a given that she didn't understand the details of the deal. Furthermore, it was Oakridge that was found to have all the bargaining power and benefits of the deal. Therefore, based on § 13, the Court accepted jurisdiction to address two issues, whether the age of the resident can become an arbitration agreement executed by the resident procedurally unacceptable and whether an arbitration agreement waiving the resident's right to trial and punitive damages and attorney's fees