Waiting is often an unavoidable event in many situations. People usually remain in line when demand or a service exceeds its availability. Sometimes, customers wait a few minutes, hours, days or even months to receive the service they ordered (Bruner, 2017). Say no to plagiarism. Get a tailor-made essay on "Why Violent Video Games Shouldn't Be Banned"? Get an original essay The waiting time essentially controls the evaluation of customers. Although the concept of waiting for services or goods seems to come in many different forms, in general, customers view waiting as a negative construct (Kumar, 2013). Waiting in line for services can often have a negative effect and creates a negative perception of the particular company (Qureshi et al., 2013). There are classes of customers in the system, and even if they are all in the queue, it is the server that chooses when to start the service (Zhao and Lian, 2010). However, despite the wide variety of methods available to influence customer satisfaction, it is definitely not a simple exercise to do. An organization may not be able to have full control over the waiting process or queue. Furthermore, the reduction of objective waiting time may not influence the customer's subjective interpretation of waiting for services (Stanoeva, 2015). Numerous studies highlight the importance of awareness in queues and waiting situations. Customer impatience has been addressed in queuing literature mainly in the context of customers abandoning the queue due to a long wait already experienced or an anticipated long wait upon arrival (Ismael, 2014). Queues have become a symbol of incompetence for organizations. Universities are also facing the same kind of problems. Regardless of line time management, some of the factors responsible for long waiting lines or delays in service delivery are lack of passion and dedication to work by overloading available staff, understaffing, etc. This puts staff under stress and tension, so they tend to get rid of a student without thorough investigation, which often leads to dissatisfaction (Qureshi et al., 2013). This article is based on the understanding that most of these challenges can be handled by using queuing modeling to determine wait line performance. Queue management systems have now become a successful tool in various sectors to manage customer flow. Establishing queuing systems consists of actually waiting for your numbers to be displayed or called on the digital display (Almario, 2016). Student and Career Services Centers are one of the busiest departments in any educational institution. Most students are busy with their academic commitments. program and I find it complicated to queue for hours outside the student services or an organizational secretariat. The explanation provides students with the flexibility and ease to access these conveniences without hassle. Purpose-built systems for universities and colleges offer students and staff the ability to easily manage all student-staff connections, through self-service kiosks (“Student and Career Services Centres” 2014). In universities and colleges touch screen self-service kiosks are becoming very popular. The reason for their popularity and wide acceptance is that it offers flexibility and convenience to both students and teachers ("Education Queuing System", 2014). as a means of making prior arrangements, recharging payment cards for the.