Choo & Nasurdin (2016) on their study on supervisor support and work engagement of hotel employees in Malaysia, showing that the importance of work-related resources is very helpful for supervisor support in order to improve work commitment of employees in contact with the customer. This is similar to the previous result of Bakker et al., (2007); and Othman and Nasurdin, (2012) who highlight the importance of supervisor instrumental support in helping employees fulfill their responsibilities to their organization and helping reduce job demand. Therefore, Blau (1964) prepares a framework to view the relationship between employees and supervisor. The purpose of having the picture is to see the supervisor's commitment to the employees. A supervisor is a strong relationship with employees who will have to be united together (Mayer & Herscovitch, 2001). However, according to Manzani and Barsoux, (2002) they coined the term “set-up-to-fail syndrome” in their book The Set Up to Fail Syndrome: How Good managers cause people to fail. “It is a dramatic process that happens every day in our libraries. However, it is expensive as it ends up negating the potential contribution of what is, in most cases, good