Topic > Essay on Creating Customer Value - 1412
Which of these internal factors are ends and which are means? The relationship between management, mission, resources, process, and system structure is that they all constitute an organization's internal environment and "influence its [the organization's] performance from within its boundaries." They are all internal factors because they are all things the organization can control, as opposed to external factors, such as economic conditions and population. The factors representing the ends are mission, management and structure, while the means are process and system
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