To achieve maximum success, you must experience what failure is like. Failure is used to reflect when production equipment is not performing according to operational specifications. From an operations management perspective, there are many reasons why this could happen, such as equipment failure, human failure, and supplier failure. The performance of the organization would be affected when the error occurs. The failure could impact the planned ordering system which has been delayed for a while until everything is resolved. The financial of the organization would also be affected if a failure occurred. Profits will decrease as it takes time to resolve them and buyers will look for other immediately available products or services. At the same time, machinery failure would force the company to pay higher repair costs. The worst thing is that the organization will lose its customers during the failure period. There are 3 reasons why the failure occurs. Equipment Failure Maintenance is any type of activity used for prevention or anticipation before failure. Maintenance is performed because it would affect the life of the system itself. Improper maintenance, both in time and execution, can exacerbate problems such as decreased profits and failure occurs on faulty parts and the maintainer himself. At the workplace, the machine used for production should be regularly maintained to prevent any workplace hazards such as accidents and health problem. Lack of maintenance could lead to failure of workers which, furthermore, could lead to failure of productions. Maintenance management should focus more on failure prevention… middle of the paper… activities that the organization needs to perform to understand why it occurred. The methods are accident investigation, fault tracing and complaint analysis. Through the first phase it is divided into 2 ways to improve system reliability and recovery. Improving system reliability means the activity that by stopping production to fail in the future, to shorten production will improve machinery, people's skills and all inputs that affect the final goods. Additionally, recovery means getting over things when things go wrong. For example: A customer ordered his food at a restaurant. He continues to wait almost an hour and files a complaint with the store manager. The dissatisfied customer is the responsibility of the restaurant itself. To apologize to the customer, the store manager offers him a free drink