I applied what I had learned following the doctor through interacting with customers as an optician. I wanted to replicate the same intimate interaction that the doctor has with his patients by treating them with the best possible service. Therefore, as I worked with each subsequent patient, I became more and more confident in my communication skills. I am able to educate and inform patients about insurance benefits, the purpose of a test, eye diseases, and how their prescription would affect their choice of frame and lens options. Over time I was entrusted with the exclusive responsibility of managing the internal laboratory in the office and cutting the lenses for eyeglasses. The technical complexity of clamping, grinding and inserting lenses into frames amazed me as it requires a great level of dexterity and understanding of optical theory and lens manufacturing. Just as a doctor finds satisfaction in prescribing corrective lenses to a patient, there is a strong feeling of fulfillment knowing that the lenses were made by me. The moment patients put on a new set of glasses, I can immediately tell that they can see better just by smiling. Their happiness deeply motivates me to serve patients with excellent service as I reflect on how rewarding it is to help them every step of the way. The satisfaction of being able to help a person win back